Terms Of Service

1. F-com provides a free inspection and fault diagnosis for laptops in the following cases:

1a. When the repair is carried out at our service center. In this case, only the agreed repair cost will be charged, regardless of whether it involves a specific service, multiple services, the replacement of a whole functional element (such as the motherboard, SSD, HDD, screen, keyboard, etc.), or the replacement of electronic components on an element.

1b. When the repair is not possible or feasible for any reason (e.g., inability to determine the cause of the issue, lack of spare parts, severity of the fault, total damage, etc.), only the diagnostic fee according to the current price list will be charged.

1c. When a fault is visible, measurable, or detectable during the preliminary inspection and consultations conducted on-site during the device’s acceptance, and the customer decides not to leave the device for repair for any reason.

2. If the customer decides to submit the device for a detailed inspection and repair attempt after consulting with F-com staff, it will be considered that they agree to the general repair terms, which include the reimbursement of material and time costs for diagnostics at the price according to the current price list, which is available and clearly displayed at F-com Belgrade.

3. F-com is obliged to provide free servicing exclusively for equipment under warranty that was purchased or serviced at F-com and is still under warranty. Any service or work on equipment not in compliance with clause 1 of this article will be charged according to the rates established by F-com!

4. The warranty in no way applies to software (installed on the computer or provided on any data storage medium, such as CD, DVD, USB Flash, SD, etc.). Complaints related to software malfunctions, software issues, or the way the software operates will be considered unfounded and their resolution will be charged according to the current rates determined by F-com!

5. F-com staff is not obliged to verify whether the computer submitted for service conforms to the manufacturer’s original specifications, or whether certain components have been replaced, are missing, or have been otherwise altered or damaged during previous interventions (with or without the owner’s knowledge), nor whether all elements of the computer that will not be directly serviced have 100% functionality. Since there is no way to determine the presence, functional status, and specifications of the complete device through a basic inspection during the computer’s acceptance, any deviation from the manufacturer’s specifications will be the responsibility of the owner.

6. If, before, during, or after the service intervention on the equipment that is the subject of the service, or on equipment that has been received but is not the subject of the service, as a result of the application of the appropriate technological process of repair and/or diagnostics and/or the application of appropriate software solutions, any of the following occurs:

• Irreversible, total, or partial damage or loss of data on an SSD, hard drive, or other storage medium;
• Irreversible, total, or partial damage or malfunction or change in the way one or more components of the computer or equipment operates;
• Irreversible, total, or partial change in the functionality or operation of the computer, operating system, or other software installed on the computer;

F-com and/or its staff bear no material or other liability for the resulting changes and will not be obliged to rectify the defects, changes, or faults caused in this manner at their own expense.

7. The person submitting/owning the equipment is aware that before, during, or after the service intervention, there may be changes in the way the equipment and/or associated software/operating system operates, and that it may not be possible to restore them to their pre-intervention state. F-com will not be liable for returning the equipment and/or software to its previous state, neither materially nor in any other way.

8. The person submitting/owning the equipment is aware that during the process of opening the computer, monitor, or other equipment case that is the subject of the service intervention and/or on equipment that has been received but is not the subject of the service intervention, irreversible physical and/or aesthetic changes or damages to the equipment may occur. F-com will not be liable for these changes and is not obliged to restore them to their previous state at its own expense.

9. By signing, the person submitting, using, or owning the equipment confirms that they are the legal owner of the computer and the software installed or recorded on the hard drive, optical medium, or any other data storage medium, and that they accept full material, criminal, and other liability arising from the possession and use of the subject hardware and software. F-com is not obliged to establish ownership of the hardware and software mentioned above in any way.

10. The deadline for notifying the owner/person submitting the equipment to the service about its condition, the possibility of repair, price, and other facts relevant to the service of the equipment is 7-15 working days from the day of submission.

11. The person submitting/owning the equipment is obliged to collect their equipment submitted for service at F-com within 15 calendar days from the day they are notified about it. For every subsequent 7 calendar days that the computer is not collected, storage costs of 500 RSD will be charged, and these will be payable upon the collection of the computer. If the person submitting/owning the equipment does not come to collect the equipment submitted for service (regardless of whether the equipment is repairable, repaired, or cannot be repaired) within 90 days from the day they were notified, the equipment will be sold at auction, and the proceeds will be used to cover the costs incurred by F-com related to the equipment.

12. The person submitting, using, or owning the equipment is obliged to contact F-com to inquire about the service of the equipment they submitted within 7-15 days from the day of submission. The contact address and phone numbers are as follows: (Bul. Zorana Đinđića 12d, Lok. 36, 11070 Novi Beograd, 011/313-28-27, 9:00 AM to 5:00 PM on weekdays, 10:00 AM to 2:00 PM on Saturdays).

13. This document is a legally binding agreement between F-com d.o.o. from Belgrade and the undersigned person submitting, using, or owning the computer, components, equipment, and software. The document is made in two identical copies, one of which is in the possession of each party to the agreement. The document is legally valid without notarization by any state authority authorized to certify documents.

14. In the event of a dispute, the court in Belgrade shall have jurisdiction.

15. By signing, I confirm that F-com d.o.o. staff has advised me to read the service terms, and that I have read and understood the service terms and fully agree with them.